Thursday, August 25, 2005
Now it turns out those seats are defective -- convenient for the company, considering they started falling apart three years after they were installed. And now we have to pay $50,000 to replace them...and this is somehow being spun as the county getting a good deal.
The county will pay $5 for each new seat installed, and the company will pick up the rest of the cost. Brown said the company’s portion was more than $50 a seat.You've got to be kidding me. Their products are falling apart. They're charging us to replace them. This constitutes them standing behind their product?
“It’s nice to have a company stand behind their product,” he said.
And how smart is it to replace these defective seats with new seats from the same company, anyway? How about looking for a vendor whose products don't fall apart right after the warranty expires. Just a suggestion.
Here's the silver lining: these new seats come with a *five* year warranty instead of three. Does this mean Brown is expecting them to last 50 years?
UPDATE: Jon Swerens notes that Kevin Leininger wrote about this story in yesterday's N-S. My favorite part of the article?
Yes, it's been a good seat, except, you know, for the fact that it's falling apart!
At Brown’s recommendation, the commissioners awarded a $1.26 million seating contract to Hussey on Aug. 15, 2001. At the time, Brown called the company’s seats the “Cadillac” of the industry, and he defended the decision Tuesday.
“It’s been a good seat except for this, and their willingness to correct the problem shows we’re dealing with a reputable company,” Brown said.